/ cancellation & refund policy

1. Cancellation Fees

2. Eligibility for Refunds

Refunds are processed to the original payment method or E-Taxi Wallet in cases of:

• Partner fails to show up at pickup.
• Vehicle model significantly differs from the accepted bid.
• Technical payment failures.

3. Timeline

Wallet refunds are instant. Bank/Card refunds typically take 5-7 business days depending on your financial institution.

4. No-Show Policy

If a rider does not arrive at the pickup point within 30 minutes of the scheduled time, the trip will be marked as a no-show and the full base fare may be charged.